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Service Desk Analyst

Cluj-Napoca

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Are you looking for an interesting IT job? Your future new job is right here...

As an Service Desk Analyst are you the single point of contact for IT support for the Mainfreight team members. You will operate within an international company for our European branches. Your primary role is to offer support to all Mainfreight branches across Europe by logging in tickets within our Service Management system.

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Skills and Abilities:

  • At least 3-5 years of Customer Service Experience
  • Good knowledge of the Microsoft Platform (Windows Server 2016/2019, Exchange);
  • Good knowledge of the Linux Platform (Red Hat) is an asset;
  • Customer friendly approach
  • Strong problem-solving skills, analytical thinking;
  • Fluent in English both verbal and written;
  • Ability to listen and identify IT related issues, articulate technical instructions to support our customers over the agreed communication channels;
  • Ability to collect, examine, and analyze data from a variety of sources and offer solutions;
  • IT and ITIL related certification are considered an asset;
  • Flexible, adaptive, punctual, willing to learn and being a team player are key aspects for this position;
  • Passionate about technology

Tasks:

  • Offer support for Mainfreight IT infrastructure, hardware and Business applications by logging, classifying and solving incidents or requests using Service Management tools
  • Transfer or escalate tickets to other Mainfreight IT support teams as required in case resolution is not possible at ServiceDesk level and follows up with the impacted users to receive confirmation that the issue has been resolved;
  • For solved incidents, provide details of cause, resolution or steps taken using non-jargon terms
  • Act as an interface between customers and Mainfreight IT support teams
  • Ability to work under pressure and recognize the importance of teamwork in the support environment;
  • Monitor company infrastructure alerts using specific tools;
  • Identifies areas for CSI
  • When the situation requires, provide on location support (Europe wide)

What we offer:

You will be part of a dynamic company where you can make a difference;
A ‘family’ culture in a stimulating, pragmatic and commercial environment;
A competitive salary plus a wide range of benefits.
Lunch tickets
Transport cost
Medical card


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Victor Petrindean
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